Got Questions? We’ve Got Answers!

Find some of the most common questions about BritDeals here.

  • Do I need to create an account on BritDeals?

    Yes, in order to view all of our offers and features you need to be a registered member of BritDeals.

  • How can I buy from BritDeals?

    In order to purchase from BritDeals, you need to have an active BritDeals customer account. To become our customer, you need to fill our customer application form and provide your business documents such as Company Registration, VAT ID, UTR number for sole traders.

    Why I need to do this?

    BritDeals follows the KYC (Know Your Customer) process, by which we verify the identity of our customers. This process helps us guarantee not only the safety of BritDeals but and the safety of our customers.

  • Is there a minimum order price?

    The minimum order price is £200 per purchase.

  • What type of payments do you accept?

    We accept all major credit cards as well as PayPal.

  • Can I use more than one payment method to pay for a transaction?

    No, we can only accept one method of payment per order/transaction. However, you can create separate shopping carts on the site and checkout using more than one method.

  • When is my payment due?

    Payment is due at the time of checkout.

  • Is there a penalty if I don't make my payment on time?


  • Is your payment processing secure?

    Yes. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.

  • What is the inventory condition?

    Brand New Tier 1 with a minimum of 90% giftable condition unless otherwise stated in the manifest.

  • Are your pallets manifested?

    Yes, our pallets come with fully detailed manifests containing helpful information like product images, product descriptions, condition, sales rank, review rank, pricing, discounts and more. It gets updated daily from a live data feed we have with America's largest online retailer.

  • Do you sell individual items?

    Yes, we do. The MOQ will vary based on the particular SKU, some products will have an adjustable quantity, for others the MOQ will be a fixed number.

  • What's the condition of refurbished items?

    Refurbished items have been professionally tested for functionality and are in great working and cosmetic condition ( unless otherwise stated).

  • What types of products does BritDeals offer?

    BritDeals offers a broad range of products grouped in more than 30 categories and types of Lots.

  • What do you mean by Brand New?

    Brand new is an item with a box that has never been opened or used.

  • What do you mean by Like New?

    Like new is an item that comes with or without a box that might have been opened or used but one that is in perfect retail condition.

  • What do you mean by Box Damaged?

    Box damaged is an item in perfect retail condition that comes with a damaged retail packaging.

  • What do you mean by Shelf Pull?

    Shelf pulls are typically excess goods that have been displayed for sale in a store or online but have never been purchased by a customer. Shelf pulls are typically considered excess inventory from store shelves. Some shelf pull items may also have been in contact with customers and may show signs of use or have been damaged.

  • What do you mean by Used?

    Used is an item that is in a good working condition and comes with or without a box.

  • Do you have other type of conditions?

    All of our current item conditions are described explicitly on the website.

  • Do you work with international customers?

    Yes, we do work with international clients.

  • Can you send products to FBA on my behalf?

    We can not ship orders to FBA.

  • Are prices negotiable?

    Yes, the price on every lot and branded lot can be negotiated.

  • Can I negotiate the price of a Lot or only the price of individual items?

    You can negotiate the price of our lots, individual items price is non-negotiable unless you group them in a custom lot.

  • What type of lots do you have available?

    Currently we have standard lots, branded lots, eBay/flea market lots, fixed priced lots, gold lots and custom lots.

  • What are Fixed price lots?

    Fixed price lots are highly discounted lots the prices of which are not open for negotiations.

  • What are Branded lots?

    Branded lots are lots that contain different items from the same brand.

  • Who is responsible for shipping and/or shipping costs?

    Customer is responsible for shipping cost, but we handle the shipment from our warehouse to your door.

  • How do I get a shipping estimate?

    When you place any item on to the shopping cart the shipping will be calculated for you.

  • May I arrange my own shipping?

    Yes, you may arrange your own shipping.

  • Can I consolidate my shipment?

    If the orders are placed within the same day then we can. We always try to find the most economical shipping methods.

  • How long will it take for me to receive the items?

    We process and ship most orders within 1-2 business days. Some orders may take longer to prepare based on the size and the quantity of the order.

  • How do I check the status of my shipment?

    You can check the status of your shipment in our Orders section.

  • How can I be notified of specific items or product categories for sale?

    You can be notified by subscribing to our email notifications. Once subscribed, you will get an instant notification when a new Lot or product becomes available.

  • How do I add items to my watchlist?

    Look for Watch this Lot/Icon and set the slider underneath it on On.

  • How many emails per day will I receive if I sign up for notifications?

    It depends on how many lots or individual items you have signed up to be notified for.

  • What is Watch alerts?

    With a simple click of the mouse you can easily turn on email notifications to keep you up to date with any new information on our website be it a price drop or a new Lot.

  • What is Price History Tracker?

    A tool that gives you the key to success. Our unique and innovative platform offers you a detailed information about how the price of a particular item has changed over time. Pick a month and there you have it. Exclusively developed by our team for better buying decisions.

  • What is the Negotiator?

    BritDeals gives your business a boost and profound insights through the use of a number of smart tools among which is the Negotiator Tool. It gives you the opportunity to negotiate the price of both standard and premium Lots (including branded Lots).

  • Can bought inventory be returned/refunded?

    Only under certain conditions can a refund be issued for a lot or some items of a lot. Contact your salesman for more information. Items requested to be returned are subject to a 15% restocking fee. Return policy for individual items is 14 days upon receipt of the item.

  • How can I file a dispute?

    In order to get our RMA form and file a dispute, please get in touch with your sales representative.

  • How long does it take for my refund to be processed?

    Refunds for all returned items will be processed within 30 days of us receiving the return.

  • What should I do if I run into an issue?

    You can contact us at anytime and for any issues you might run into. You can head over to our Contact Page.

  • Is my information safe?

    Yes, all submitted data is confidential and safe with us. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.

  • Can I have more than one account?

    Only one account per household is allowed. Attempting to get around this will result in accounts being banned from purchasing from us.

  • What type of plug does this device have?

    Please note if the item contains a plug, it may be a UK or EU plug. Please contact your sales representative for confirmation.

  • I'm in the EU, can I still buy from Britdeals?

    Yes, we require a valid VAT ID and EORI number in order to ship to the EU.